Set Up Domains

If you wish to enable single sign-on for your organization, or if you want to enable automatic user provisioning using our Active Directory Connector, then the first step is setting up an organization.

Organizations allow your IT Administrators to configure single sign-in options for their GoTo users. Each organization consists of one or more verified email domains that your company owns, which also becomes the email domain they use to sign in to GoTo products. For example, if all of your users sign in to other tools on your network with emails such as and, then “” is the organization's email domain.

The first step you take in creating an organization is to create the initial domain. Verifying the initial domain automatically creates your organization.

Back to Organization Center Contents

About domains

Domains within your organization are wholly-owned email domains that your admins can verify either through your web service or DNS server. For example, in the email, "" is the email domain.

Once you start the verification process for a domain, you have ten (10) days to complete the verification. If this period lapses, the domain is set to Expired, but you have the option to simply restart the process using new verification codes. Once you have verified a domain, you cannot delete it from your organization, though it can be deleted prior to being verified.

Set up your first domain

1. The IT Administrator or individual managing the account can start at

2. Log in using an existing LogMeIn account set up under the same domain you wish to add to your organization.

3. The first screen will ask that you verify that you own the domain that you logged in with. You are provided two methods for setting up domain validation, each of which uses a unique verification code to complete the verification. Copy the verification value to your clipboard.

Note: The verification screen will display until the domain is verified. If it takes you longer than 10 days to verify the domain, the system will automatically generate new verification codes for your domain the next time you visit the Organization Center.

4. Paste it into the DNS record or a text file for upload to one of the locations, depending on which of the verification methods your choose: 

  • Method 1: Add a DNS record to your domain zone file
    To use the DNS method, you place a DNS record at the level of the email domain within your DNS zone. Typically, users are verifying a “root” or “second level” domain such as “”. In this case, the record would resemble:

    @ IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”

    OR IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”

    If you require a third-level domain (or subdomain) such as “” the record must be placed at that subdomain, such as: IN TXT “logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e”

    For more detailed documentation, see Add a TXT DNS record.

  • Method 2: Upload a web server file to the specified website
    Upload a plain-text file to your web server root containing a verification string. There should not be any whitespace or other characters in the text file besides those given.
    • Location: http://<yourdomain>/logmein-verification-code.txt
    • Contents: logmein-verification-code=668e156b-f5d3-430e-9944-f1d4385d043e

5. Once you have added the DNS record or text file, return to the domain status screen and click Verify. You will see the domain verified the next time you log in.

Once your base domain is verified, you can continue configuring your set up as follows:

  • Add domains
  • Set up Identity Providers to enable single sign-on
  • Add or delete organization user identities

Add additional domains

Most companies will only need the first domain they add. You only need to add additional domains if users within your company sign in using other email domains but the same Identity Provider.

1. Log in at

2. Go to the Email Domains tab, then click Add a domain.

3. Enter the email domain and click Next.

4. Repeat the steps detailed in Set up your first domain above.

Note: During the period of verification, the Email Domains tab displays the status of each domain.

Delete a domain

The option to delete a domain is only available while the domain is not yet verified. Once a domain is verified it cannot be deleted from your organization.

1. Log in at

2. Go to In the Email Domains tab.

3. Select a domain using the checkbox by the domain name.

4. Click Delete domain.

5. In the verification dialog, click Yes, Delete.


Manage your organization

Manage organization Users

Set up an Identity Provider