Manage User Sync Rules

Note: For users who are migrating from Active Directory Connector v1.x to v2.x, you will need to have your User Status Report and/or the screenshot you took of all of your user group assignments from the ADC v1.x Provisioning tab in order to recreate your User Sync rules.

User Sync rules allow you to select an Active Directory group and add a rule about the products for which the users in this group will receive entitlements for, and what administrative privileges they will have. You may have multiple rules for a given directory group (also known as organization group), and a user may belong to more than 1 group in the Active Directory. If you have multiple rules, you can manage the priority of the rules.

Topics in this article:

Create your first rule:

Manage Rule Priority

Enable and run User Sync

Modify an existing rule

Delete an existing rule

Create your first rule:

Click Create your first rule, then fill in the applicable fields for each section, as follows:

  1. Log in to the Admin Center at
  2. Click Create your first rule.
  3. In the "Select a group from your company directory" section, use the drop-down menu to select your desired directory group for which this rule will apply. If desired, you can add notes about this directory group in the "Description" field. Note: Directory groups are user groups in your Active Directory that are populated by running the ADC service.
  4. In the "Products" section, check the box(es) to enable the product(s) to assign to these users within your selected directory group.
  5. If this directory group will not have admin or manager privileges, move on to Step #6. If this directory group will receive admin or manager privileges, check the box to enable the "Administrator for this Account" option. Next, you can choose from the following options:
    • Full access to all account privileges
    • Managers for specified group(s) with limited privileges – This allows you to customize the limitations for this directory group. Choose from the following (if applicable):
      • Privileges – Click the list of privileges hyperlink to open it, then check the box(es) to apply the following permissions: Add and Delete Users, Manage Seats, Manage Organizer Settings, Add and Delete Device Groups, Add and Delete User Groups, Create Reports.
      • Groups: – Click None Selected, then select 1 or more user groups to apply.
  6. In the "User Details" section, use the drop-down menu to select from the following:
    • Click to select one of your customized Welcome Email templates. Once selected, you can optionally choose from Preview, Edit, or Delete.
    • Click Create New Template to make a new one – if selected, you will continue to remain on the same page and keep your changes thus far.
    • Leave as-is to select the Default Welcome Email template, which you can click Preview to display its contents.
  7. Next, select a default language for your directory group, which will display the following in language you select:
    • Welcome Email
    • All product Web App pages
    • If applicable, the application that you download and/or install to host sessions

    Note: An active user can change their own default language settings at any time.

  8. Next, select a user group that you have created, or leave as-is to select No Group (learn more about how to create a user group).
  9. If your directory group is enabled to use the GoToAssist Remote Support product and you want to assign device group(s), click None Selected to open a list, then check the box(es) of device group(s) that you want to apply to this directory group of users (learn more about how to create a device group).
  10. Lastly, use the drop-down menu to select a settings template you have created, or leave as-is to select Default (learn more about how to create a user settings template).
  11. Click Save if you are finished, or click Save & add another to save and move on to create settings for your next directory group.
  12. If you have more than 1 rule, you will need to prioritize them.

Manage Rule Priority

If you have multiple rules, you can click and drag on each rule in the "Re-order" column to adjust the prioritization of the order in which the rules apply. The rule with the highest ranking (i.e., lowest priority rule number) takes precedence over subsequent rules, meaning Rule #1 takes priority over Rule #2.

If you have users that exist in 1 or more directory groups, all assignments contained within the rule with the highest priority ranking will be used in favor of the same assignments contained in lower priority rule(s). Here are some examples:

  • A user is in 2 directory groups with 2 rules assigned: Rule #1 is assigned User Group A and Rule #2 is assigned User Group B. Since only 1 user group can be assigned to a user, they will be assigned to User Group A from Rule #1 as it is ranked highest in priority.
  • A user is in 3 directory groups with 3 rules assigned: Rule #1 is assigned GoToMeeting Pro, Rule #2 is assigned GoToMeeting Plus, and Rule #3 is assigned GoToAssist Remote Support. The user will be assigned GoToMeeting Pro (due to higher ranked priority of the rule) and GoToAssist Remote Support. Note: For rules that contain more than 1 product tier (e.g., GoToMeeting Pro and GoToMeeting Plus), the rule with the highest priority ranking will be assigned, even if it is a lower-tiered product.

Enable and run User Sync

Once you have set up your rules and their prioritization, then you are ready to run User Sync as follows:

  1. Toggle the switch on to enable the "User Sync is on" option.
  2. If desired, you can click Activity History in the left menu to monitor admin activities.

Modify an existing rule

  1. Click Edit on the rule you want to modify, then make changes to any of the value(s).
  2. Click Save when finished, or to keep creating more rules, click Save & add another.

Delete an existing rule

Users within directory groups are never deleted. If all applicable rules for a user are deleted, the user becomes in a state of "suspended" which retains their account and product-related data (e.g., upcoming meetings, stored recordings, etc.). Only the settings within the rule are removed from use while the users will continue remain on your account.

  • Click the Delete icon to remove a rule, then click Yes, delete to confirm.


Active Directory Connector v2

Active Directory Connector v2 requirements

Update the Active Directory Connector

Install Active Directory Connector v2

Configure the Active Directory Connector v2

Run the Active Directory Connector v2

Set Up and Run User Sync

Manage Custom Attributes