HELP FILE

Change Your Subscription Plan

You can change your subscription plan level at any time to add additional seats, or change your billing period.

Note: The steps below can only be completed by the billing contact of an online account. If you are not the billing contact of your account or if your account is corporate/offline, then you will need to contact a LogMeIn representative to change your plan.

Topics in this article:

Add a trial or paid subscription

Change your current subscription plan

Renew your paid subscription

Subscribe before your free trial ends

Add a trial or paid subscription

Want to add more products? You can add more subscriptions to your existing account at any time, as follows:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. Click Add a subscription.
  4. Choose your desired product, then customize your plan. The following steps will vary, depending on whether you are purchasing a new plan or adding a free trial:

For the "Buy" option (to purchase a new subscription plan), do the following:

  1. Toggle the button to select Buy to purchase a new plan.
  2. Next, select your desired subscription plan tier, if applicable (e.g., GoToMeeting plan tiers include Starter, Pro, or Plus). Optionally, click Compare Plans below the plan tiers to view the feature differences in each.
  3. Once decided, use the modals to select the number of seats (organizers, agents, or experts) you'd like to include, then click Next.
  4. Click Next.
  5. Select your desired billing plan (i.e., monthly or annual), then review your Order Summary and click Proceed to checkout. Note: If there are 1 or more items already in your cart, the Add to cart option will be displayed instead of the "Proceed to checkout" option. Click Add to cart > Proceed to checkout.

  1. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  2. When ready, confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

For the "Try" option (to add a new free trial), do the following:

  1. Toggle the button to select Try to add a new free trial.
  2. Note: Trial plan tiers may vary depending on the product selected.

  3. Next, select your desired trial plan tier, if applicable (e.g., GoToMeeting tiers include Starter, Pro, and Plus plan tiers).
  4. Then use the modals to select the number of seats (organizers, agents, or experts) you'd like to include on your trial.
  5. When ready, click Start Trial and a confirmation message will display indicating you can now begin using your free trial. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead of the "Start Trial" option. Click Add to cart > Proceed to checkoutPlace order to add your subscriptions.

Change your current subscription plan

Need to make a change to your current subscription plan? No problem! Before making changes, please note the following:

  • Changes will take effect immediately and will be automatically adjusted and pro-rated against your current account balance.
  • If your new plan selection increases your subscription price, you'll be prompted to enter a payment. Once finished, you'll have instant access to the features for your new plan, and your subscription billing date will change to reflect the date you made the plan changes.

To add more seats but keep your existing plan tier and billing frequency (monthly/annual), do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click Add Organizers or Add Agents or Add Experts.

  1. Use the modals to add more seats and click Proceed to checkout. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead of the "Proceed to checkout" option. Click Add to cart > Proceed to checkout.
  2. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  3. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

To make changes to your plan tier, seat count, and/or billing plan frequency, do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click the view/edit drop-down menu in the right navigation to display your current plan, then click Edit subscription.

  1. Click Change to update your plan tier, seat count, and/or billing plan frequency, then review your Order Summary at the bottom of the page and click Proceed to checkout. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead of the "Proceed to checkout" option. Click Add to cart > Proceed to checkout.
  2. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  3. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Renew your paid subscription

If you have canceled your subscription plan before the billing period has ended, a "Pending cancellation" message will appear below your product plan. To ensure your plan renews at the end of your billing period, click the view/edit drop-down menu in the right navigation to display your current subscription plan, then click Remove pending cancellation. When prompted, click Yes, remove cancel, then click Close on the confirmation message.

Subscribe before your free trial ends

If your trial subscription is still active and you want to subscribe to a paid plan before it ends, you can do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click Subscribe now.

  1. If desired, click Change to update your plan tier, then select your seat count and billing plan frequency. Otherwise, scroll to the bottom of the page to review your Order Summary then click Proceed to checkout.
  2. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead.

  1. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  2. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Related

Reactivate Your Subscription Plan

Change Your Payment Method

Cancel Your Subscription Plan

View Your Invoice History