QUESTION AND ANSWER

Why is there a noticeable lag when connected to a Android device?

Issue

Objective

Environment

  • Android 
  • Samsung
  • Tablet 
  • GoToAssist Remote Support

Procedure

Answer

The known issue with noticeable lag when connected to Android device has been resolved with the newest Android Customer App (released on February 1, 2017): 
https://blog.gotoassist.com/gotoassist-customer-app-for-android-v3-1-432-release-notes/
 

Cause

Resolution

Additional Information