QUESTION AND ANSWER

What is the current time out for the website interface?

Issue

Objective

Environment

GoToAssist Remote Support

Procedure

Answer

The time out for the website interface is currently 14-hours after which the User would need to log back in to continue using the website.
*Please note: There is no message that comes up within the Case Management interface that lets the User know that they have timed out. It is recommended that the User logs out and back in within the 14-hour period to keep the Case Management interface active to continue to receive chats.

Cause

Resolution

Additional Information