QUESTION AND ANSWER

What firewall configurations are required for GoToAssist RemoteSupport?

Issue

Objective

Environment

GoToAssist Remote Support

Procedure

Answer

Ports: 80, 8200, and 443 
 
DNS address:
*.api.flicker.io 

*.assist.com
*.citrixonline.com (until 12/4/17)
*.citrixonlinecdn.com (until 12/4/17)
*.cloudfront.net

*.expertcity.com
*.fastsupport.com
*.getgo.com

*.getgocdn.com
*.getgoservices.com
*.getgoservices.net

*.go2assist.me
*.gofastchat.com
*.goto-rtc.com

*.gotoassist.com
*.gotoassist.at
*.logmeininc.com
*.raas.io

 
The IP Ranges on the following document (all IP Ranges are LogMeIn-owned and need to be allowed): 
http://support.citrixonline.com/en_us/meeting/all_files/G2M060010

Cause

Resolution

Additional Information