HOW TO

How to Manage Standard User Permissions

Issue

Objective

Manage the Companies, Support Features, and Modules a Standard User has access to

Environment

  • GoToAssist Remote Support

Procedure

  1. Sign in as an admin at GoToAssist.com
  2. Click the Configure button found at the top right of the page
  3. Under Admin Center select Users & Permissions

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  1. Search and click on the Name of the desired user you wish to edit
  2. Click Next
  3. Select desired Company and Support Feature permissions

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  1. Click Next
  2. Assign Module Access (if not already done)

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  1. Click Finish

Answer

Cause

Resolution

Additional Information

Note: Administrators and standard users must be provisioned with technician seats in order to use the Remote Support and/or Service Desk modules. Admins and users who are not given a technician seat will not be able to access any portion the module when they log in.