HOW TO

How to disable the Windows lock upon disconnection

Issue

Objective

Disable setting to lock windows when session is disconnected

Environment

  • GoToAssist Remote Support
  • Unattended Support

Procedure

  1. Right click system tray icon (Expert)
  2. Select Preferences
  3. Click the Unattended Support tab
  4. Uncheck the box next to lock the customers computer when disconnecting
  5. Click Ok

Answer

Cause

Resolution

Additional Information