HOW TO

How can I invite technicians to join a collaborative session?

Issue

Objective

Invite technicians to join a collaborative support session

Environment

GoToAssist Remote Support

Procedure

  1. During an attended or unattended support session, click the Arrow icon at the bottom of the customer thumbnail in the Expert Viewer toolbar.
  2. Select Invite Technicians and choose one of two options:
    1. Copy Session URL
    2. Email Session URL
When other technicians join and leave the session, a message temporarily appears in the Expert Viewer to alert others and a Chat record is logged.

Answer

Cause

Resolution

Additional Information