HELP FILE
View Device Group Info for Unattended Access
You can view the name of the company that has set up unattended access on your computer.
Topics in this article:
View device group info on Windows
- Right-click the GoToAssist Customer icon
in the system tray and hover the cursor over Unattended Access.
Note: If the Unattended Access icon
does not appear in your system tray, find the application on your computer and open it.
- Select Device Group Info... from the Unattended Access drop-down menu to view the company name associated with your unattended computer.
View device group info on a Mac
- Click the GoToAssist Customer
from the Apple Menu bar and hover the cursor of your mouse over Unattended Access.
Note: If the Unattended Access icon
does not appear in the Apple Menu bar, reboot your Mac. If the icon still is not displayed, uninstall unattended support on your Mac, then reinstall it.
- Select Device Group Info... from the Unattended Access drop-down menu to view the company name associated with your unattended computer.
Related
Start Unattended Support Sessions