HELP FILE

System Requirements for GoToAssist Seeit Customers

You can easily join a GoToAssist Seeit session using a compatible mobile device - anytime, anywhere!

Note:GoToAssist Seeit is also a built-in feature of the GoToAssist (Customer) App for Android . If you are an agent attempting to host a session, please see the System Requirements for GoToAssist Seeit Agents.

Topics in this article:

Join from Android

Android video and image quality

Join from iOS

Minimum bandwidth requirements

Join from Android

To join a GoToAssist Seeit session from an Android device, you will need the following:

Mobile Operating System:
  • Android OS 4.1.X (Jellybean) or later
Mobile Device:
  • All devices
Internet Connection:
  • 3G or Wi-Fi
Mobile App:
  • GoToAssist Seeit app for Android – For Android OS 4.1.X (Jellybean) or later. Learn more.


Android

Android video and image quality

When you use camera sharing during your session, the image and video quality can vary depending on the iOS device you are using.

Android device Snapshot Resolution
(pixels per inch)
Video Resolution
(pixels per inch)
Video Frame Rate
(frames per second)
All other Android devices
1024 x 768 352 x 288 15
Nexus 4 1024 x 768 320 x 244 15

Join from iOS

To join a GoToAssist Seeit session from an iOS device, you will need the following:

Mobile Operating System:
  • iOS 8.1 or later
Mobile Device:
  • iPhone 5 or later
  • iPad 2 or later
Internet Connection:
  • 3G or Wi-Fi
Mobile App:
  • GoToAssist Seeit app for iOS – For iOS 8.1 or later. Learn more.


iOS

iOS video and image quality

When you use camera sharing during your session, the image and video quality can vary depending on the iOS device you are using.

iOS Device Snapshot Resolution
(pixels per inch)
Video Resolution
(pixels per inch)
Video Frame Rate
(frames per second)
iPhone 6, 6S
1024 x 768 480 x 360 15
iPhone 4S, 5, 5S, or 5C
640 x 480 640 x 480 10

Minimum bandwidth requirements

For a good user experience, both the customer and agent should have the following minimum bandwidth requirements upstream & downstream:

Type of session Kilobits per second
Audio & video (combined)
350 kbps
Video only (per stream) 300 kbps
Audio only (per stream) 50 kbps
Related articles

System Requirements for GoToAssist Seeit Agents

Join a GoToAssist Seeit Session

In-Session Features for GoToAssist Seeit Customers