HELP FILE

Manage Device Groups in the Classic GoTo Admin Center

    For accounts with GoToAssist Remote Support v4 or GoToAssist Remote Support v5, account admins can manage device groups in the classic GoTo Admin Center. Device groups contain sets of devices within GoToAssist Remote Support v4 or GoToAssist Remote Support v5 and are associated with a set of agents. Once device groups have been added, agents can assign devices to the groups with filtering, drag-and-drop, or with a bulk edit.

    Account admins can associate agents with a specific device group in the classic GoTo Admin Center. For GoToAssist Remote Support v4, the device group settings can be configured for both enabling/disabling session recording as well as setting the device group to a specific software version of the GoToAssist Expert desktop application. These settings are configured within Admin Settings.

    Create a new device group

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage Device Groups in the left navigation menu.
    3. Select + Add a Device Group.
    4. Enter a device group name and select Save.

      Manage Device Groups

    Edit or delete a device group

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage Device Groups in the left navigation menu.
    3. For any existing device group in the list, select the device group name to edit the group name, then select Save when finished.
    4. To delete any device group, select the Delete icon for the device group, then select Delete to confirm.

    Manage device group members

    You can add agents to your device groups during the Add Users process, or on an individual basis as follows:

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage Users in the left navigation menu.
    3. Select the name of the agent for which you want to assign to the device group(s).
    4. In the User Information pane, select Edit.
    5. Select the hyperlink below the "Device Groups" field, and choose one of the following options:
      • Select None Selected if no device groups are assigned.
      • Select the hyperlink list of the currently assigned device groups.
    6. Check the box(es) to enable your desired device groups for this agent, then select Apply.

      Select device groups

    Manage Device Group Settings

    Device groups include the ability to enable or disable session recording for the entire device group, and to set the frequency of software updates to GoToAssist Remote Support.

    1. Sign in to the classic GoTo Admin Center at https://admin.logmeininc.com.
    2. Select Manage Device Groups in the left navigation menu.
    3. For any existing device group in the list, select the Settings icon to access the "Device Group Settings" page.