HELP FILE

Manage Device Groups

For accounts with GoToAssist Remote Support or RescueAssist, account admins can manage device groups in the Admin Center. Device groups contain sets of devices within GoToAssist Remote Support or RescueAssist and are associated with a set of agents. Once device groups have been added, agents can assign devices to the groups with filtering, drag-and-drop, or with a bulk edit.

Account admins can associate agents with a specific device group in the Admin Center. For GoToAssist Remote Support, the device group settings can be configured for both enabling/disabling session recording as well as setting the device group to a specific software version of the GoToAssist Expert desktop application. These settings are configured within Admin Settings.

Create a new device group

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Device Groups in the left navigation.
  3. Click + Add a Device Group.
  4. Enter a device group name and click Save.

    Manage Device Groups

Edit or delete a device group

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Device Groups in the left navigation.
  3. For any existing device group in the list, click the device group name to edit the group name, then click Save when finished.
  4. To delete any device group, click the Delete icon for the device group, then click Delete to confirm.

Manage device group members

You can add agents to your device groups during the Add Users process, or on an individual basis as follows:

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Users in the left navigation.
  3. Select the name of the agent for which you want to assign to the device group(s).
  4. In the User Information pane, click Edit.
  5. Click the hyperlink below the "Device Groups" field (i.e., click None Selected if no device groups are assigned), or click the hyperlink list of the currently assigned device groups.
  6. Check the box(es) to enable your desired device groups for this agent, then click Apply.

    Select device groups

Manage Device Group Settings

Device groups include the ability to enable or disable session recording for the entire device group, and to set the frequency of software updates to GoToAssist Remote Support.

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Device Groups in the left navigation.
  3. For any existing device group in the list, click the Settings icon to access the "Device Group Settings" page.