Manage Account-Wide Settings

Account admins can configure and manage certain settings that apply to the entire account as a whole (known as "Admin Settings"). Some of these are product-specific settings that will automatically apply all users with access to those products. Admin Settings

Access account-wide settings

  1. Log in to the Admin Center at
  2. Select Admin Settings in the left navigation.
  3. All account-wide configuration options available to you will be shown. They may vary depending on which products are on your account.

Configure Admin Settings

Company Setup

Manage email notifications sent via User Sync

If an organization has been set up, account admins can control whether Welcome and change email notifications are sent to users via User Sync. If you disable this setting, you will be responsible for informing your users about changes to their account or product access. By default, this setting is enabled. Learn how to customize Welcome emails.

GoToAssist Remote Support – Desktop Application

  • Enable or disable session auto-start (whether an attended session is automatically created when the app is launched) by clicking Edit within the setting pane.
  • Enable or disable the session end dialog (prompting agents to assign sessions to device groups, track customer names, and add session notes and account information) by clicking Edit within the setting pane.
  • Set the shared seat timeout (how long the desktop app will allow a user with a shared seat to remain logged in before asking to re-authenticate) by clicking Edit within the setting pane.
  • Set how frequently the GoToAssist Remote Support app is automatically updated to a new version/build by clicking Edit within the setting pane. Learn more about infrequent updates.
  • Enable or disable screen blanking by clicking Edit within the setting pane.