Remote Support Quick Start
Get started with Remote Support quickly using this Quick Start list. To quickly and thoroughly configure GoToAssist to suit your organization's needs, see the following resources:
Setting up your new GoToAssist account includes creating device groups and adding users, as well as provisioning agent seats to users. See Understanding User Roles to learn more about the capabilities of each user role. If you have already set up these features, then skip to Use the Application and Features.
- Set up device groups in the Admin Center
- Add users to your account
- Set up user groups in the Admin Center
- Set up user settings
Once your account is set up, get started with support sessions by logging in to the web app and hosting attended support sessions with customers, setting up unattended access and connecting to unattended support computers. If you already know how to do this, then skip to Explore GoToAssist Further.
- Explore Your Dashboard
- Start Attended Support Sessions
- Invite Customers to Join
- Set Up Unattended Access
- Start Unattended Support Sessions
- Manage Your Devices
- Access Your Recordings
- Generate Reports
GoToAssist offers many ways to connect with customers, including the Windows and Mac desktop applications, as well as the GoToAssist mobile applications.