HELP FILE

How do I verify my login?

Some GoToAssist Remote Support users may be prompted to complete the following additional verification steps when they log in to access their LogMeIn account:

  1. After logging in to GoToAssist Remote Support, you are prompted with a message that instructs you to verify your email address.

  1. An email notification is sent to the inbox of your GoToAssist Remote Support account email address. Go to your inbox and copy the code from the "Email verification" message.
  2. Paste the code in the "Verification code" field, then click Continue.
  3. Once verified, you are logged in to your GoToAssist Remote Support account.

Why am I being asked to verify?

The security of your GoToAssist Remote Support is our highest priority. If we detect unusual activity, we want to verify that it's really you logging in to access your account.

What if I can't access the inbox where the email was sent?

If your GoToAssist Remote Support user accounts are generic email addresses that are not linked to an active inbox, please contact Customer Care for further assistance.