GoToAssist Seeit Overview

Are you new to GoToAssist Seeit or just need some help? Take a look at our overview to review general help topics for agents and customers.

Get Started

Here are some topics that will help you get started with using GoToAssist Seeit.

Welcome to GoToAssist Seeit!

How do I create a GoToAssist Seeit account?

How do I log in to GoToAssist Seeit?

I just got invited to join GoToAssist Seeit.  How do I log in as a new user?

What are the system requirements for agents?

What are the system requirements for customers?

What's new with GoToAssist Seeit?

Manage Your Account & Billing

You can manage your account and billing information from the web.

How do I reset my account password?

How do I change my subscription plan?

My account lapsed. How do I renew my expired plan?

How do I manage my offline/corporate account?

How do I cancel my subscription plan?

How do I change my email address?

How do I change my password?

How do I change my display name?

How do I change my language settings?

Agent Resources

Learn how to host sessions, invite customers, and use features & tools.

How do I start a new GoToAssist Seeit session from my desktop?

How do I start a new GoToAssist Seeit session from my iOS device?

How do I invite my customer to join the session?

How do I record my session?

How do I pause the customer's camera feed or take snapshots?

How do I use drawing tools to make annotations?

How do I add notes about my session?

How do I end the session?

My session has ended.  How do I access my session notes, photos, photo notes, and recording?

Customer Resources

Learn how to join sessions and use features & tools, as well as update your mobile app version.

How do I join a GoToAssist Seeit session from my mobile device?

How do I update my GoToAssist Seeit mobile app version?

What features & tools can I use during my session?

How do I leave the session?