Customize Support Portals

If desired, you can customize the Customer Portal and/or support portal in order to create a unique experience for your users. This can include modifying the layout and adding branding.

The following techniques can be used for customization:

Create a customized support portal (attended sessions) Instead of directing customers to the support portal to join attended sessions, you can direct them to your own customized web page.
Embed a customized support portal on a third-party website (attended sessions) Instead of directing customers to the support portal join attended sessions, you can embed this portal onto your own website.

Note: These are advanced features that require knowledge of HTML in order to complete.

Create a customized support portal (attended sessions)

This method creates a form on a new web page, which can be used instead of the support portals (https://fastsupport.gotoassist.com and www.helpme.net). The form then redirects it to be handled by the support portal, which completes the session connection. This web page gives you the ability to use your logo and label the fields as you choose.

Go to your website's HTML editor.
Copy/paste the following text into your website's code:

<body bgcolor="silver" onLoad="document.forms[0].name.focus();">
<FORM METHOD="POST" 
ACTION="https://fastsupport.gotoassist.com/servlet/download/customerDownload" 
name="ssid">

<TABLE BORDER="0">
  <TR>
    <TD>Your name:</TD>
    <TD><INPUT TYPE="TEXT" NAME="name" SIZE="20"></TD>
  </TR>
  <TR>
    <TD>Type the 9 digit number:</TD>
    <TD><INPUT TYPE="TEXT" NAME="supportSessionId" SIZE="20"></TD>
  </TR>
  <TR>
    <TD></TD>
    <TD><INPUT TYPE="SUBMIT" VALUE="Connect"></TD>
  </TR>
</TABLE>

</FORM>

Save your changes.

Embed a customized support portal on a third-party website (attended sessions)

This method creates a "Connect" box embedded directly on your website, which can be used instead of the support portals (https://fastsupport.gotoassist.com and www.helpme.net).

Go to your website's html editor.
Copy/paste the following text into your website's code:

<iframe src="https://FastSupport.gotoassist.com" height="230px" width="80%">
your browser does not support IFRAMEs</iframe>

Note: You can change the height or width using pixels or percent. In this example, the height is set to a small number so that the "Powered by GoToAssist" message doesn't show unless you scroll down.

Save your changes.
Start Attended Support Sessions

Invite Customers to Join

Article last updated: 27 September, 2022