Account Management FAQs

Need some help? Get answers to some frequently asked questions about managing and modifying your account below.

Note: If you are unable to access the options below, you may have an offline/corporate account. For more information, please see Manage Your Offline Account.

Learn more about account management

Change Your Subscription Plan

Change Your Email Address

Change Your Display Name

Change Your Payment Method

Change Your Display Language

Change Your Password

Cancel Your Subscription Plan

Account Management FAQs

Why can't I access my account?

Why can't I change my plan, cancel my account, or update my billing info online?

What's the difference between online vs. offline accounts?

Who is the billing contact on my account?

Billing and Cancellation FAQs