Why is my session recording shorter than the session time?
Downloaded and exported a session recording but the actual length of the recording is shorter than the reported session time.
The size of the recording was larger than is supported for the portal.
- The default Recording size for all portals is 50 MB which is about 50 minutes of Recording (high resolution and multiple monitors will be less than 50 minutes, this is only an average)
- The default Recording size can be increased to 200 MB (maximum) if the User typically has longer Sessions
- To change the Portal's Default Recording Size: How Do I Change A Portal's Maximum Recording Size Limit?
The maximum possible size for session recordings is 200MB. This can be changed per portal.