Why does HelpAlert show that I'm already logged in when I'm not?
- "There is another user currently logged in using this account. If you continue, the other user will be logged off. Do you wish to proceed?"
- Error occurs when logging into HelpAlert that another representative is logged in to
- GoToAssist [Corporate]
- Windows 10
Representative attempts to log in when the software is already running.
- Right-click the HelpAlert icon in the system tray
- Choose Show List View
- Click Options
- Uncheck Hide When Minimized