QUESTION AND ANSWER

Is there a way to store or keep FastChat Transcripts?

Issue

Objective

Environment

GoToAssist Corporate

Procedure

Answer

Yes. The Data Replicator will be the best option in this case as it does store Chat Transcripts. The Data Replicator information and download can be accessed by a Company Manager. To do so:

  1. Log into the Manager Portal: https://broker.gotoassist.com/manager
  2. Click on Downloads
  3. Click Download Integration SDK and Information which includes both the Data Replicator and User Guide.

Cause

Resolution

Additional Information