Annotation tools allow you and the customer to create and erase illustrations on the shared screen. This ability can assist you in focusing the customer's attention on a particular area when guiding customers during support sessions.
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Use annotation tools
- Select an annotation tool, as follows:
While viewing the customer's screen, click the Annotation icon in the Viewer toolbar (or select Draw in the menu).
While sharing your own screen, click the Annotation icon in the Chat box toolbar (or select Screen Sharing in the menu).
- Select the desired annotation tool (Pen , Highlighter or Arrow Stamper ).
- Click and drag the pointer on the screen to create the desired drawings.
Erase annotation drawings
Erase all existing drawings in any of the following ways:
Click the Annotation icon in the toolbar and select Erase Drawings.
Select Draw > Erase Drawings from the menu.
Right-click the shared screen and select Erase Drawings.
Note: Hot keys must be enabled in Viewer Preferences in order to use these keyboard shortcuts.
Hold the Shift key while dragging the mouse to draw in a straight line.
Press F11 on your keyboard to automatically switch to the Pen tool .
Press F8 on your keyboard to automatically switch to the Highlighter tool .
Press F9 on your keyboard to automatically switch to the Arrow Stamper tool .
Press F12 on your keyboard to erase all drawings.