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Welcome to Rescue Lens Support

Type your question here, or browse topics below to view answers or reach a support agent.

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System Requirements Product Demo Video What can the Technician Do

  • Getting Started with Rescue Lens

    Learn about the basics of Rescue Lens.

    • Rescue Lens Fundamentals

      • Videos

      Video Thumbnail

      Rescue Lens - The Property Insurance Claim  (01:12)

      Rescue Lens allows claims agents to see why a claim is being made, while keeping the focus on the customer. For more information: http://lgme.in/6058BvWnG

      Video Thumbnail

      Rescue Lens - The Automotive Claim  (01:06)

      Rescue Lens, an innovative, live-video support tool that helps your claims agents see why a claim is being made, while keeping the focus on the customer. For more information: https://www.logmeinrescue.com/lens-insurance

      Video Thumbnail

      Rescue Lens: Meet Paula (30 seconds)  (00:31)

      For most companies, the hardest part of customer support is that often, it takes longer to identify the problem then it takes to solve it. As every support technician knows, sometimes the problem is as simple as a loose connection or an unplugged plug. See how Rescue Lens enables Paula to print like a champ! Learn more about Rescue Lens: http://lgme.in/60557clx

      Video Thumbnail

      Rescue Lens: Meet Gary (30 seconds)  (00:31)

      For most companies, the hardest part of customer support is that often, it takes longer to identify the problem then it takes to solve it. Sometimes all it takes is the end user explaining to you what went wrong. But, as every support technician knows, sometimes the problem is as simple as a loose connection or an unplugged plug. With Rescue Lens, technicians can now take a look around and quickly find and resolve issues. Learn more about Rescue Lens: http://lgme.in/60507cY4

      Video Thumbnail

      Rescue Lens - Coffee Machine Support  (01:13)

      A quick look at how Rescue Lens can be used to focus on the customer while supporting virtually any product! Learn more about Rescue Lens: https://www.logmeinrescue.com/lens/live-video

      Video Thumbnail

      Rescue 101: Rescue Lens (TV support)  (01:09)

      A quick look at how Rescue Lens can be used to support customers using nearly any product, even a TV! Learn more about Rescue Lens: http://lgme.in/len15yt

      Browse all videos
    • Rescue Lens in a Multilingual Environment

    Articles

    View more

  • Guidance for Technicians

    Learn about starting and managing Rescue Lens sessions.

    • Starting a Rescue Lens Session
    • Managing a Rescue Lens Session

    Articles

    View more

    User Guides

    Rescue Lens User Guide

  • Guidance for Administrators

    Learn about using the Administration Center to configure Rescue Lens for your organization.

    • Setting up Your Lens Organization
    • Setting Up Session Management
    • Advanced Administration Center Setup
    • Reporting
    • Integration and API

    Articles

    View more

    User Guides

    Rescue Lens Administrators Guide

  • Resources

    Browse All Articles Release Notes Downloads Rescue Lens User Guide My Account Page
  • Rescue Lens Fundamentals

    • Videos

    Video Thumbnail

    Rescue Lens - The Property Insurance Claim  (01:12)

    Rescue Lens allows claims agents to see why a claim is being made, while keeping the focus on the customer. For more information: http://lgme.in/6058BvWnG

    Video Thumbnail

    Rescue Lens - The Automotive Claim  (01:06)

    Rescue Lens, an innovative, live-video support tool that helps your claims agents see why a claim is being made, while keeping the focus on the customer. For more information: https://www.logmeinrescue.com/lens-insurance

    Video Thumbnail

    Rescue Lens: Meet Paula (30 seconds)  (00:31)

    For most companies, the hardest part of customer support is that often, it takes longer to identify the problem then it takes to solve it. As every support technician knows, sometimes the problem is as simple as a loose connection or an unplugged plug. See how Rescue Lens enables Paula to print like a champ! Learn more about Rescue Lens: http://lgme.in/60557clx

    Video Thumbnail

    Rescue Lens: Meet Gary (30 seconds)  (00:31)

    For most companies, the hardest part of customer support is that often, it takes longer to identify the problem then it takes to solve it. Sometimes all it takes is the end user explaining to you what went wrong. But, as every support technician knows, sometimes the problem is as simple as a loose connection or an unplugged plug. With Rescue Lens, technicians can now take a look around and quickly find and resolve issues. Learn more about Rescue Lens: http://lgme.in/60507cY4

    Video Thumbnail

    Rescue Lens - Coffee Machine Support  (01:13)

    A quick look at how Rescue Lens can be used to focus on the customer while supporting virtually any product! Learn more about Rescue Lens: https://www.logmeinrescue.com/lens/live-video

    Video Thumbnail

    Rescue 101: Rescue Lens (TV support)  (01:09)

    A quick look at how Rescue Lens can be used to support customers using nearly any product, even a TV! Learn more about Rescue Lens: http://lgme.in/len15yt

    Browse all videos
  • Rescue Lens in a Multilingual Environment

Articles

View more
  • Starting a Rescue Lens Session
  • Managing a Rescue Lens Session

Articles

View more

User Guides

Rescue Lens User Guide
  • Setting up Your Lens Organization
  • Setting Up Session Management
  • Advanced Administration Center Setup
  • Reporting
  • Integration and API

Articles

View more

User Guides

Rescue Lens Administrators Guide

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