How do I use GoToMyPC with a client computer Firewall?
GoToMyPC provides a secure connection to your host computer from a client computer using temporary, downloadable software, which can make configuring GoToMyPC with firewalls difficult.
Before you begin:
If a client computer remains stuck on Initializing connection with your host computer, try the following steps to resolve your connectivity issue:
- First, make sure that your security software is up to date. GoToMyPC periodically releases updates for both host and client software. You may need to update your security software to the appropriate version provided by your manufacturer in order for it to recognize newer versions of the GoToMyPC software.
- To check that the connection problem is not an account-related issue, you can start a GoToMyPC session from another client computer. If the problem seems limited to one computer, then it may be related to your security software.
If GoToMyPC connects successfully, attempt to enable your client computer’s firewall with GoToMyPC by following the instructions below:
Note: Your security software should allow you to create an exception for GoToMyPC, as the software runs from a temporary location on your computer.
Enable your client computer's firewall with GoToMyPC
Article last updated: 17 October, 2022