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Top Videos

36:46

GoToAssist Service Desk Full Overview

A full, recorded, overview of GoToAssist Service Desk.

5:26

GoToAssist Service Desk Setting up a Service

Learn to set up a service with GoToAssist's Service Desk.

4:56

GoToAssist Service Desk Getting Started

Getting started with GoToAssist's Service Desk.


Other help topics

What's new in GoToAssist Service Desk?

Keep track of what's going on with GoToAssist Service Desk and learn about our newest features and changes.

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Enable the Active Directory integration

Learn how you can use our Active Directory integration so that your customers can self-register on your customer portal.

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Learn more about our mobile app

Create and manage incidents from your iOS device while on the go.

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Post messages to your users

Create new announcements that can be posted on the dashboard and/or customer portal.

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Create custom fields for new records

Collect more information that is specific to your organization's needs by managing custom fields.

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Import multiple incidents at once

Import historical incident data from a former data-management system.

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Improve workflows with tasks

Assign tasks to your users so they can be held accountable for record management.

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Enable beta features

Opt-in for beta features (Labs) to try out our latest in-development innovations.

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Use the Service Desk API

Download this guide to learn how to use the Service Desk API and view the available calls.

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