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Note: The Pin/Support Key generated by the 2.0 Agent Web App can only be used to join a 2.0 session via the new Customer Web App or existing GoToAssist Seeit apps for iOS or Android. This means that customers cannot join a 2.0 session using a Pin/Support Key generated from the original GoToAssist Seeit product.
Note: At this time, agents are only able to take low-resolution snapshots during their 2.0 session. High-resolution snapshots will be supported in a future release. Stay tuned!
Note: At this time, session data can only be downloaded directly from the session end page. In a future release, the session data will be emailed directly to your account email address. Stay tuned!
Note: Customers cannot join a 2.0 session using a Support Key generated from the GoToAssist Seeit Agent app for iOS.