If you receive an error 1316 while installing Pro or RemotelyAnywhere, you need to go into the registry and delete the keys referencing your MSI package.

You can do this by:

• Windows XP, 2000: Start > Run, type: regedit, and press [Enter]
• Windows Vista and Windows 7: Start, type regedit in the Instant Search bar, and hit [Enter}

1. Expand the + next to HKEY_LOCALMACHINE
2. Expand the + next to SOFTWARE
3. Expand the + next to CLASSES
4. Expand the + next to INSTALLER
5. Expand the + next to PRODUCTS
6. Please click each folder until you find the one on the right that says Product Name = Remotely Anywhere or Pro. Delete this key and then attempt to re-install the software.