How do I resolve Error 997?
This means you are disconnected upon entering Remote Control on the host computer.
Symptom
You can check the connection dialog box by clicking on Show Details. At the bottom of the details box may be the following error:
Failed to start Remote Control process: Connection Refused: 997
Cause
Something has caused the host program/service to become stuck.
Action/Workaround
To resolve this error and restore Remote Control access immediately, the host computer will need to be rebooted. If someone has access to the computer, please reboot the host normally.
If the host computer is unattended, it can be rebooted remotely. Once you are connected to the host computer, please go to. From here, please initiate a hard or emergency reboot.