FAQ

Why can't my User see any of the computers I have assigned to them?

Issue

Objective

Environment

Procedure

Answer


Symptom

Your users complain that they can't see the correct computers in your LogMeIn account.

Cause

Users often make this complaint when they are using their own LogMeIn Account Holder profile rather than the User profile that gives them access to your account.

Resolution

Ask your user to log in to their account and select the proper user profile from menu in the top-right of LogMeIn Central.
Their user profile should be similar to this:  User of [your "Company Name"]
See also "How to Add Users to Your LogMeIn Account" in the LogMeIn Central User Guide.

Cause

Resolution

Additional Information