FAQ

What's a profile? How do I change my profile?

Issue

Objective

Environment

Procedure

Answer

What is a profile?

A profile is used to switch between computers in different LogMeIn accounts.
 
It's easiest to illustrate the concept with an example. Assume that you want to invite one of your colleagues to access computers in your account. Your colleague already has a LogMeIn account. Once he accepts your invitation and logs in, your colleague will see multiple profiles in the drop-down box in the upper-right of the LogMeIn website interface. Your colleague is not prompted to create a new password. He uses his own (existing) LogMeIn account password.
 
He now has two profile types:
  • His original profile (for his own LogMeIn account), called Account Holder of [his own "Company Name" as saved on the Billing page]
  • His profile for your account, called User of [your "Company Name" as saved on the Billing page].

How do I switch between profiles?

  1. Go to www.LogMeIn.com.
  2. Log in to your account using your LogMeIn ID (email address) and password. The Home page is displayed.
  3. At the top of the page, click your LogMeIn ID (email address).
  4. Choose a profile.

Remember: You only see multiple profiles when you have been granted access to computers in another LogMeIn account!

Cause

Resolution

Additional Information