FAQ

Using LogMeIn on headless computers (with no monitor attached)

Issue

Objective

Environment

Procedure

Answer

Headless computers can be controlled just as any other computer running LogMeIn host software. 

Common issue

When connected to a headless host, you see a blank screen or you are forced to use 640x480 resolution and are unable to change it.

Cause

No display adapters are installed on the headless host.
When LogMeIn is installed on a host computer, it installs the LogMeIn Mirror Driver under Device Manager Display Adapters.  The role of the LogMeIn Mirror Driver is to reproduce the host screen and send it through to the client. In the case of a headless host, it may happen that no display adapter was ever installed, therefore the LogMeIn Mirror Driver has nothing to reproduce.

Solution

Install display adapters on the host. For details and instructions, see the Microsoft Support site.
If your computer already has display adapters installed, you may need to update the existing drivers:
  1. Open the Device Manager (on Windows 10, type Windows key + X).
  2. Under Display Adapters, right-click your display adapter (not the LogMeIn Mirror Driver) and select Update Driver Software.... 
  3. Select Search automatically for update driver software.
  4. If an update is found, update your driver. You may be prompted to restart your machine.

Cause

Resolution

Additional Information