FAQ

The Ctrl+Alt+Delete command does not send. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

When logging into a Windows host, you click the Ctrl+Alt+Delete icon on the remote control toolbar, but the command is not sent.

Cause

The most likely cause is that ESET's HIPS software on the host is blocking LogMeIn from sending the command.

Resolution

In ESET, change the HIPS rule settings to add exceptions for LogMeIn.
Follow these instructions from ESET: http://support.eset.com/kb2979/?locale=en_US

Cause

Resolution

Additional Information