FAQ

The Application Updater gets stuck during install. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

When trying to install the Application Updater, the installation fails to complete.

Cause

When the command was sent to the host, the signal was interrupted or lost connection temporarily or your host is running an older version of LogMeIn.

Resolution

Solution One: Update the host software

The required host software is version 9700 or higher
To update the software:
  1. From the host computer, open the LogMeIn Control Panel
  2. Click About
  3. Click Check for Updates
The host will update to the most recent available version of LogMeIn.


Solution Two: Restart the installation

  1. From LogMeIn Central, click Applications under Updates on the left-side panel.
  2. Select the host that is experiencing the issue.
  3. Click Change Settings.
  4. Set the Update options to Disabled and click Save settings.
  5. Select the host again and click Change Settings.
  6. Set the Update options to Manual and click Save settings.
The Application Updater is pushed to the host 
Note: Installation can take several minutes.

Cause

Resolution

Additional Information