FAQ

My keyboard is not working when I connect to a host. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

When connected to a remote control session, my keyboard stops working.hen connected in a remote control session, the host does not receive keyboard and mouse input.

Cause

The LogMeIn keyboard-hooking mechanism is interfered with by other third-party software on the client side, for example, Anti-Virus software.

Resolution

  1. End your RemotelyAnywhere or LogMeIn connection.
  2. Open the  Environment Variables by navigating to Control Panel > System > Advanced System Settings > Environment Variables.
    The Environment Variables window is displayed.
  3. Click New... and set the following
    Name Value
    Variable Name RC_DISABLE_KEYBOARD_HOOK
    Variable Value 1
  4. Click OK.
Tip: When RC_DISABLE_KEYBOARD_HOOK is set, some input on keys such as the tab key or the Windows key is routed to the host computer.

Cause

Resolution

Additional Information