FAQ

I receive the error 'Windows requires a digitally signed driver' after installation. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

After installing LogMeIn, you receive the following error:

Windows requires a digitally signed driver

Cause

LogMeIn is unable to install any drivers on Windows computers that do not have SHA-2 code signing.

Resolution

On the Windows host, ensure the Microsoft Security Advisory 3033929 update is installed.
To install Windows updates:
  1. From the Windows desktop, click the Start menu button.
  2. Select All Programs.
  3. Select Windows Update. The Windows Update window will open.
  4. Select Check for updates.
  5. To Install updates, click Install Updates.

For more information, see: https://technet.microsoft.com/en-us/library/security/2949927.aspx

Cause

Resolution

Additional Information