FAQ

I get the error "Login Failed" on the LogMeIn Client. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

When attempting to log in to a host computer from the LogMeIn Client, you get the following error:
Login failed

Resolution

This error is commonly resolved by clearing saved credentials from the LogMeIn Client.

Deleting Saved Credentials on a Windows PC

  1. On the LogMeIn Client, click View > Options. The LogMeIn Client Options window is displayed.
  2. On the General tab, click Delete all stored login credentials. A warning is displayed.
  3. On the warning, click OK. This removes the saved username and passwords for all hosts under your account when using the LogMeIn Client on that computer. Next time you start the LogMeIn Client, you will need to login with your LogMeIn ID and password.
  4. On the General tab, click OK.
  5. Login to your host computer.

Deleting Saved Credentials on a Mac

  1. Click LogMeIn Client in the top-left corner of your screen.
  2. Click Preferences...
  3. Under Credential handling, click Clear. This removes the saved username and passwords for all hosts under your account when using the LogMeIn Client on this computer. Next time you start the LogMeIn Client, you will need to login with your LogMeIn ID and password.
  4. Login to your host computer.

Cause

Resolution

Additional Information