FAQ

BETA LogMeIn Antivirus

Issue

Objective

Environment

Procedure

Answer

Premier and Security subscribers can install and activate LogMeIn Antivirus on Windows computers in their LogMeIn Central account.
LogMeIn Antivirus is a beta feature and not supported at this time. Send your feedback to feedback@logmein.com
Once you have installed LogMeIn Antivirus to your computers, you can manage anti-virus status, updates, and more from within the Antivirus dashboard in LogMeIn Central. 

What is LogMeIn Antivirus

LogMeIn Antivirus uses real-time information to proactively identify and protect against unique, sophisticated threats. 
LogMeIn Antivirus includes the following features:
  • File Scan
  • Traffic Scan
  • Anti-Virus

System Requirements for LogMeIn Antivirus

  • Windows 7 or newer (including 64-bit)  
Restrictions: LogMeIn Antivirus is not supported on Windows Servers or Windows Embedded operating systems.

Installing LogMeIn Antivirus

Who can use this feature? The ability to activate and manage LogMeIn Antivirus is available to any Account Holder of a LogMeIn Central Premier or Security subscription and to users with the following permissions: Enable LogMeIn Central and Update and Anti-Virus Management. 
Prerequisites
  • LogMeIn Control Panel version 12016 or higher is required.
  • Any other anti-virus software must be uninstalled from the target hosts.
To install LogMeIn Antivirus, do the following:
  1. In LogMeIn Central, go to Antivirus.
  2. Select the checkbox for each computer you want to work with. 
  3. Click Actions > Install LogMeIn Antivirus.
Result: The host-side end user does not need to take action to complete the installation. Host-side users are not interrupted. 
LogMeIn Antivirus remains active as long as a host remains attached to your LogMeIn Central account. Activation renews automatically every 30 days. 

Removing LogMeIn AntiVirus

Note: LogMeIn Antivirus is not removed when you uninstall LogMeIn host software from a computer. 

When you remove LogMeIn or detach a host from your account, LogMeIn Antivirus remains installed but does not renew. LogMeIn Antivirus eventually notifies the host-side user that the service is no longer active. 
To remove LogMeIn Antivirus from a host, you must manually uninstall it. 

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Additional Information