Description: See how BoldChat helps companies elevate the conversation with better customer engagement, differentiating themselves and driving better business outcomes.
For more information, visit: www.boldchat.com
Working with contacts
Working with tickets
Control a customer's computer
iOS app for Operators
Build your organization
GeoFluent for BoldChat(01:12)
BoldChat's Live Chat Salesforce Integration(03:45)
BoldChat's Salesforce integration package automatically sends live chat data into your Salesforce instance.
Chat window customization
Chat Recovery Chat Recapture - BoldChat Sale Recovery Technology(01:41)
There are three Sale Recovery functions, all aimed at maximizing every engagement opportunity your website generates: chat recovery, chat recapture, and the visitor chat status indicator.
This video shows BoldChat's integration with Rescue, which allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session. From the agent's perspective, the Rescue support session can be easily initiated via the BoldChat client interface — no additional steps are necessary, so issues can be resolved quickly. From the customer's perspective, the support session is facilitated directly through the chat window, providing a consistent experience in one channel.
Email Management Tool in BoldChat(02:18)
This video illustrates the Email Management feature within BoldChat, which allows email to be routed, escalated and treated like work tickets for easy followup. http://www.boldchat.com