HELP FILE

This video shows BoldChat's integration with Rescue, which allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session. From the agent's perspective, the Rescue support session can be easily initiated via the BoldChat client interface — no additional steps are necessary, so issues can be resolved quickly. From the customer's perspective, the support session is facilitated directly through the chat window, providing a consistent experience in one channel.