HELP FILE

Twitter Reports

Name Availability Notes
Status Summary Enterprise This report provides the status of new twitter threads created in the date range specified. It includes details about the number of unanswered and answered tweets for open as well as ended threads.
Activity Summary Enterprise See twitter activity for a specified date range. The report contains details such as the number of tweets sent and received, average time to respond, number of answered tweet threads, ended answered and ended unanswered tweet threads along with average speed to answer and average time to end for answered tweet threads.
Performance Analysis > Answer Performance Summary Enterprise For a specified date range, analyze the distribution of the time to answer tweets and the performance within user defined time intervals.
Performance Analysis > End Time Performance Summary Enterprise For a specified date range, analyze the distribution of the time to close tweet threads and the performance within user defined time intervals.