HELP FILE

SMS Reports

Name Availability Notes
SMS Status Summary Enterprise This report provides the status of new SMS conversations created in the date range specified. It includes details about the number of unanswered and answered texts for open as well as ended conversations.
SMS Assignment Status Summary Enterprise This report provides the status of new SMS assignments assigned in the date range specified. It includes details about the number of unanswered and answered texts for open as well as ended assignments.
SMS Activity Summary Enterprise This report contains details such as the number of texts sent and received, average time to respond, number of answered, ended answered and ended unanswered texts along with average speed to answer and average time to end for answered.
SMS Assignment Activity Summary Enterprise This report contains details such as the number of texts sent and received, average time to respond, number of answered, ended answered and ended unanswered texts along with average speed to answer and average time to end for answered.
SMS Answer Performance Summary Enterprise For a specified date range, analyze the distribution of the time to answer SMS conversations and the performance within user defined time intervals.
SMS Assignment Answer Performance Summary Enterprise For a specified date range, analyze the distribution of the time to answer SMS assignments and the performance within user defined time intervals.
SMS End Time Performance Summary Enterprise For a specified date range, analyze the distribution of the time to close SMS conversations and the performance within user defined time intervals.
Assignment End Time Performance Summary Enterprise For a specified date range, analyze the distribution of the time to close SMS assignments and the performance within user defined time intervals.