HELP FILE

Setting up Canned Messages

Canned messages are predefined text strings that the operator can insert into a conversation. With canned messages, the operator can reuse commonly used responses without having to type them.

For each technology, canned messages are stored and managed in their respective area.

  • Chat: Setup > Account Setup > Chats > Chat Canned Messages.
  • Email: Setup > Account Setup > Emails > Email Canned Messages.
  • SMS: Setup > Account Setup > SMS > SMS Canned Messages.
  • Twitter: Setup > Account Setup > Twitter > Twitter Canned Messages.

Operators with proper permission can create and manage canned messages at Setup > My Canned Messages Setup.

Note: Chat Canned Messages can also be managed via API. See Auto Answers: Visitor self-service for details.
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