Setting up Canned Messages
Canned messages are predefined text strings that the operator can insert into a conversation. With canned messages, the operator can reuse commonly used responses without having to type them.
For each technology, canned messages are stored and managed in their respective area.
- Chat: Setup > Account Setup > Chats > Chat Canned Messages.
- Email: Setup > Account Setup > Emails > Email Canned Messages.
- SMS: Setup > Account Setup > SMS > SMS Canned Messages.
- Twitter: Setup > Account Setup > Twitter > Twitter Canned Messages.
Operators with proper permission can create and manage canned messages at Setup > My Canned Messages Setup.