HELP FILE

Login Reports

Name Availability Notes
Multi-Service Productivity Use this report to see how much time operators spend on each type of work item. For each operator you can see the time spent assigned to each type of item: Available, Away, Assigned, Idle. It also reports the time spent handling concurrent assignments, the number of assignments per hour, and the maximum and average number of assignments. It also includes a utilization calculation (percentage). Use the Department assignment filter to only consider work items assigned to particular departments.
Peak Concurrent Login Summary For a selected period of time, grouped by day, this report returns the highest number of operators who were logged in at once and the time when this peak occurred.
Chat Login Summary See the amount of time that your operators spent logged in to BoldChat. For a given date range, this report shows the number of hours and minutes each operator was logged in as either available or away. A breakdown by BoldChat client application type is also included.
Chat Login Details Enterprise See the time of day associated with both login and logout behavior of operators. The report can be grouped by date or operator and shows the time of day associated with a variety of login/logout behavior. The report shows the client the operator used and what action they took, whether that was logging in as available or away, or logging out.
Email Login Summary Enterprise See the amount of time that your operators spent logged in BoldChat with regards to handling emails. For a given date range, this report shows the number of hours and minutes each operator was logged in as either available or away. A breakdown by BoldChat client application type is also included.
Email Login Details Enterprise See the time of day associated with both login and logout behavior of operators with regards to handling emails. The report can be grouped by date or operator and shows the time of day associated with a variety of login/logout behavior. The report shows the client the operator used and what action they took, whether that was logging in as available or away, or logging out.
Ticket Login Summary Enterprise See the amount of time that your operators spent logged in BoldChat with regards to handling tickets. For a given date range, this report shows the number of hours and minutes each operator was logged in as either available or away. A breakdown by BoldChat client application type is also included.
Ticket Login Details Enterprise See the time of day associated with both login and logout behavior of operators with regards to handling tickets. The report can be grouped by date or operator and shows the time of day associated with a variety of login/logout behavior. The report shows the client the operator used and what action they took, whether that was logging in as available or away, or logging out.
Twitter Login Summary Enterprise See the amount of time that your operators spent logged in BoldChat with regards to handling tweets. For a given date range, this report shows the number of hours and minutes each operator was logged in as either available or away. A breakdown by BoldChat client application type is also included.
Twitter Login Details Enterprise See the time of day associated with both login and logout behavior of operators with regards to handling tweets. The report can be grouped by date or operator and shows the time of day associated with a variety of login/logout behavior. The report shows the client the operator used and what action they took, whether that was logging in as available or away, or logging out.
SMS Login Summary Enterprise See the amount of time that your operators spent logged in BoldChat with regards to handling SMS. For a given date range, this report shows the number of hours and minutes each operator was logged in as either available or away. A breakdown by BoldChat client application type is also included.
SMS Login Details Enterprise See the time of day associated with both login and logout behavior of operators with regards to handling SMS. The report can be grouped by date or operator and shows the time of day associated with a variety of login/logout behavior. The report shows the client the operator used and what action they took, whether that was logging in as available or away, or logging out.