How to use auto-translation during chats
Chat with visitors even when you don't share the same language. Messages are auto-translated in real time, if the language pair is available.
Are visitors aware that messages are being auto-translated?
Visitors are notified in a system chat message when you are not chatting in the same language. Click here to see how translated messages appear for visitors.
What language should I use?
The language you are expected to use for outgoing messages is indicated at the bottom left of the Chat tab (“You are expected to type in X”). To chat in a different language, you must disable auto-translation before typing. Otherwise BoldChat will attempt to translate your conversation.
How can I change the visitor language?
How can I preview or edit my auto-translated message?
Click Preview in [language] to preview the message. To edit and format the translated message before sending, click Edit Preview.
How can I switch auto-translation on or off?
Click Translate > Enable Auto-translation to switch real time translation on or off.
I speak the visitor's language, but messages are being auto-translated anyway.
Contact your administrator to update the list of languages you speak.
How can I prevent certain phrases or words from being translated?
Click to mark the selected text of your message as not translatable.
Can I assign an auto-translated chat to another operator?
Yes. Once the chat is reassigned, the operator language is adjusted by the new operator's settings.
What happens if a language pair is unavailable?
If you neither share a common language with the visitor nor any of your language pairs are supported by auto-translate, you and the visitor may not be able to understand each other. Contact your administrator to address the issue.