How to search for an SMS message
Note: An Enterprise subscription is required.
On the left pane of the desktop Operator Client, open the SMS folder.
The left pane is updated with SMS folders. The upper-right area displays a list of SMS threads for the selected SMS folder.
- In the upper-right corner, above the list of SMS threads, click the Search icon (binoculars). The Search SMS window is shown.
- Enter the keyword to search for and any extra criteria.
- Click Go. A list of matching results will be displayed on the left.
- Select a result on the left for the full details to be displayed on the right. The displayed SMS can now be answered or managed as usual.