HELP FILE

How to search for an email

Note: An Enterprise subscription is required.
  1. On the left pane of the desktop Operator Client, open the Email folder. The left pane is updated with Email folders. The upper-right area displays a list of email threads for the selected email folder.
  2. In the upper-right corner, above the list of email threads, click the Search icon (binoculars). The Search Emails window is shown.
  3. Enter the keyword to search for and any extra criteria.
  4. Click Go. A list of matching results is displayed on the left.
  5. Select a result on the left for the full details to be displayed on the right. The displayed email can now be answered or managed as usual.