How to search for an email
Note: An Enterprise subscription is required.
- On the left pane of the desktop Operator Client, open the Email folder. The left pane is updated with Email folders. The upper-right area displays a list of email threads for the selected email folder.
- In the upper-right corner, above the list of email threads, click the Search icon (binoculars). The Search Emails window is shown.
- Enter the keyword to search for and any extra criteria.
- Click Go. A list of matching results is displayed on the left.
- Select a result on the left for the full details to be displayed on the right. The displayed email can now be answered or managed as usual.