HELP FILE

How to search for a Tweet

While viewing the Twitter folder, you can search for a Tweet based on keywords.

Note: An Enterprise subscription is required.
  1. On the left pane of the desktop Operator Client, open the Twitter folder.

    The left pane is updated with Twitter folders. The upper-right area displays a list of Twitter threads for the selected Twitter folder.

  2. In the upper-right corner, above the list of Twitter threads, click the Search icon (binoculars). The Search Twitter window is shown.
  3. Enter the keyword to search for and any extra criteria.
  4. Click Go. A list of matching results will be displayed on the left.
  5. Select a result on the left for the full details to be displayed on the right. The displayed Twitter message can now be answered or managed as usual.