How to search for a chat
While viewing the chat folder, you can search for a chat based on keywords found in chat messages, custom data fields, survey comments, and unavailable email content associated with chats.
- In the upper-right corner, above the list of Chat threads, click the Search icon (binoculars). The Search Chats window is shown.
- Enter the Keyword to search for and any extra criteria.
- Click Go. A list of matching results is displayed on the left.
- Select a result on the left for the full details to be displayed on the right. The displayed chat can now be answered or managed as usual.