HELP FILE

How to organize chats by status

You can create status values that operators can assign to closed chats during the post-chat procedure.

  1. Create status values, as follows:
    1. From the main menu of the operator client, go to Setup > Account Setup > Chats > Chat Statuses
    2. Click New.
    3. Name the new value and save your changes. The new value is available as a list item in the Status) field at the top of the chat area.
  2. The operator is now able to assign the value to a closed chat using the Status field.