How to move a chat to a folder
Folders enable you to organize and group chats according to predefined rules or set by the administrator.
In the top left corner under Folders, right-click on Chats and select New.
- Enter the name for the folder.
- Locate the chat you would like to move by browsing the chats in the Chat History tab, or by searching for a keyword.
- Drag and drop the chat from the list into the new folder. Tip: Folders can be set with certain permissions to restrict access. If you move a chat into a restricted folder, then these restrictions will apply to the chat.